This Delivery Policy applies to eligible shipping and transportation services arranged through Freight Logistic. It covers domestic transportation, international freight, door-to-door delivery, commercial cargo movement, parcel transportation, and other logistics services offered under an applicable shipping agreement.

Our delivery procedures are designed to provide a structured approach to the movement of goods from collection to final delivery. Depending on the transportation service selected, a shipment may pass through collection facilities, processing centers, warehouses, airports, seaports, customs facilities, transportation partners, and final-mile delivery networks.

Delivery arrangements vary according to the shipment's origin, destination, size, weight, contents, transportation method, regulatory requirements, and the service selected by the customer.

All shipments are subject to applicable transportation conditions, customs regulations, security procedures, and the terms agreed during booking.

Freight Logistic provides domestic shipping arrangements for eligible consignments transported within the same country. Domestic delivery may involve transportation between cities, towns, commercial locations, warehouses, residential addresses, and designated collection facilities.

Domestic shipping procedures are determined by the distance between the collection and delivery locations, the nature of the goods, transportation availability, local operating conditions, and the delivery option selected at the time of booking.

Customers arranging domestic deliveries are expected to provide accurate addresses, recipient contact information, and any special instructions necessary for successful delivery.

Where delivery cannot be completed because of an incorrect address, unavailable recipient, restricted access, or another delivery obstacle, our team may communicate with the sender or recipient to establish an appropriate next step.

International shipping involves the transportation of goods from one country to another through approved transportation arrangements and applicable logistics networks.

Freight Logistic coordinates international shipping requirements with attention to transportation planning, shipment documentation, export procedures, import requirements, customs processing, and destination delivery arrangements.

International shipments may be transported through air freight, sea freight, or other suitable transportation arrangements depending on the service booked and the nature of the consignment.

Customers sending international shipments must ensure that their goods are permitted for export and import under the laws of the relevant countries. Accurate commercial invoices, packing information, declarations, and other required documents must be supplied where applicable.

Customs authorities in the origin, transit, or destination country may inspect, hold, assess, or reject a shipment in accordance with their legal powers. Such procedures can affect the expected delivery schedule.

Door-to-door delivery is designed to provide customers with a coordinated transportation arrangement from the sender's designated collection address to the recipient's designated delivery address.

This service is intended to simplify the shipping process by coordinating relevant collection, transportation, handling, and final delivery stages.

Depending on the shipment and destination, the door-to-door process may involve:

• Collection scheduling and address confirmation.
• Shipment identification and acceptance procedures.
• Packaging and cargo preparation checks.
• Transportation and shipment processing.
• International customs documentation where applicable.
• Arrival processing at the destination location.
• Final-mile delivery coordination.
• Delivery confirmation and applicable proof of delivery.

Door-to-door service does not necessarily eliminate customs duties, import taxes, restricted-access requirements, or other government charges. These obligations will be explained according to the applicable shipping arrangement.

Air freight is a transportation option used for eligible goods moving through commercial aviation and air cargo networks. It can be appropriate for shipments requiring international transportation by air or where the customer has selected an air-based freight service.

Air freight shipments are subject to aircraft capacity, airline schedules, airport security screening, cargo acceptance conditions, customs clearance, and applicable aviation regulations.

Customers must provide accurate shipment descriptions and declare any dangerous, restricted, or regulated materials before the shipment is accepted.

Certain items may require specialized packaging, declarations, permits, or additional authorization before they can be transported by air.

Sea freight provides a transportation option for eligible commercial cargo and larger consignments moved through maritime shipping networks. It is commonly used for international commercial shipments, containerized cargo, and goods that require transportation by vessel.

Sea freight delivery involves coordination between shipping facilities, ports, cargo handling operations, maritime transportation providers, customs authorities, and final delivery arrangements.

Port congestion, vessel schedules, container availability, weather conditions, customs inspections, and documentation requirements may affect the movement of sea freight shipments.

Customers should provide accurate cargo measurements, weight information, packing details, commercial documentation, and any special handling requirements.

Delivery schedules depend on the service selected, origin and destination locations, transportation availability, customs procedures, and other operational factors.

Any estimated delivery period communicated during booking should be understood as an estimate unless a specific guaranteed delivery commitment has been expressly agreed in writing.

Freight Logistic aims to provide customers with relevant delivery information and updates when available. Where a material change affects an expected delivery arrangement, reasonable efforts will be made to communicate the information.

Customers should contact our support department when they require clarification regarding a shipment's estimated arrival or delivery schedule.

Shipment collection is the initial stage of the transportation process. Customers must ensure that the goods are properly prepared and available at the agreed collection location.

At the point of collection, the shipment may be subject to identification, packaging, weight, dimensions, contents, and documentation checks according to the applicable service requirements.

Freight Logistic may decline or place a shipment on hold where it does not satisfy applicable safety, packaging, documentation, legal, or transportation requirements.

Customers should ensure that the person handing over the shipment is authorized to do so and that all relevant collection details are correct.

Proper packaging is essential for protecting goods during collection, handling, sorting, loading, transportation, unloading, and final delivery.

Customers are responsible for ensuring that goods are appropriately packaged for their size, weight, fragility, and transportation method unless professional packaging has been expressly included in the service agreement.

Customers should consider the following:

• Use durable packaging appropriate for the contents.
• Protect fragile items with suitable cushioning.
• Secure loose components and moving parts.
• Use appropriate moisture protection where necessary.
• Ensure shipping labels are visible and accurate.
• Disclose special handling requirements before collection.
• Follow applicable rules for dangerous or restricted goods.

Inadequate packaging may increase the risk of damage during normal transportation handling and may affect the assessment of a subsequent claim, subject to applicable law.

Shipment tracking allows customers to obtain available information about the progress of their consignments throughout the transportation process.

Where a tracking facility is provided for the selected service, customers should use their assigned tracking number or shipment reference to check available updates.

Tracking information may include:

• Shipment booking or registration.
• Collection confirmation.
• Arrival at a processing facility.
• Dispatch or departure information.
• Arrival at an international destination facility.
• Customs processing updates where available.
• Out-for-delivery information.
• Delivery confirmation where supported.

Tracking updates may not appear immediately after every transportation event. Some updates depend on information supplied by third-party carriers, customs systems, warehouses, or other logistics partners.

International shipments must comply with the customs laws and import requirements of the countries through which they travel.

Customs authorities may require commercial invoices, packing lists, declarations, permits, certificates, proof of value, or other supporting documents before releasing goods.

Freight Logistic may coordinate relevant customs documentation and clearance arrangements according to the selected service. However, the importer or customer remains responsible for applicable legal obligations unless a different arrangement has been expressly agreed.

Import duties, taxes, government assessments, inspection charges, and other official fees may apply depending on the goods and destination.

Customers are responsible for ensuring that the recipient is available to receive the shipment at the designated delivery address or that an authorized person can accept it where permitted.

The recipient should provide accurate contact details and any necessary access instructions before the shipment reaches its final destination.

Where the recipient cannot be reached or is unavailable, the delivery team may follow the applicable service procedures to determine whether another attempt, an alternative delivery arrangement, or collection from an authorized facility is possible.

A delivery may be unsuccessful for several reasons, including an incorrect address, recipient absence, restricted property access, refusal of the goods, missing documentation, or circumstances affecting the delivery location.

When a delivery attempt cannot be completed, Freight Logistic will assess the available arrangements according to the service agreement and applicable operational procedures.

Possible arrangements may include:

• A further delivery attempt.
• Correction of an address where permitted.
• Collection from an authorized delivery facility.
• Redirection to an approved alternative address.
• Return-to-sender arrangements.
• Temporary storage where available and permitted.

Additional charges may apply to certain redelivery, redirection, or return services where such charges have a contractual or legal basis and are communicated to the customer.

Proof of delivery is a record used to confirm that a shipment has reached its designated delivery point or has been accepted by an authorized recipient.

Depending on the service and destination, proof of delivery may include an electronic delivery record, recipient acknowledgment, delivery date, delivery location, signature, or other available confirmation.

Customers who believe that a shipment has been incorrectly marked as delivered should contact our support department promptly and provide the relevant tracking reference.

We may review delivery records, transportation information, and communications with relevant delivery partners to investigate the issue.

Freight transportation involves multiple operational stages and may be affected by circumstances outside the immediate control of the logistics provider.

Examples include:

• Severe weather and natural disasters.
• Airport congestion and flight disruptions.
• Port congestion and vessel schedule changes.
• Customs inspections and regulatory procedures.
• Transportation strikes and labor disruptions.
• Road closures and traffic restrictions.
• Government restrictions and security measures.
• Unexpected operational interruptions.

When such circumstances affect a shipment, delivery estimates may need to be adjusted. Freight Logistic will make reasonable efforts to obtain relevant updates and communicate material information to affected customers.

Where a specific delivery guarantee has been purchased, the terms of that guarantee and applicable law will determine any available remedy for qualifying delays.

We recognize the importance of receiving goods in an appropriate condition. Customers should inspect the outer packaging and, where reasonably possible, the shipment contents upon receipt.

If visible damage is identified, the recipient should record the condition and notify the delivery representative where possible.

Customers should also retain photographs, packaging materials, receipts, tracking information, and other relevant evidence when reporting a damaged shipment.

Claims will be reviewed according to the available evidence, applicable transportation terms, insurance arrangements, and legal requirements.

If a shipment cannot be located or appears to have gone missing during transportation, customers should contact Freight Logistic and provide their tracking number or consignment reference.

Our investigation may involve checking shipment registration records, warehouse information, transportation updates, handling records, and delivery confirmations.

Where a shipment is confirmed lost, any available compensation or other remedy will be assessed under the relevant shipping agreement, insurance coverage, applicable liability rules, and mandatory legal provisions.

Freight Logistic operates within transportation and regulatory requirements that restrict the movement of certain goods.

Customers must disclose shipment contents accurately and ensure that all goods are permitted under the relevant transportation, export, import, and destination-country rules.

Prohibited or restricted items may include unauthorized weapons, explosives, illegal substances, certain hazardous materials, counterfeit goods, restricted wildlife products, and other goods prohibited by law or carrier requirements.

A shipment that violates applicable requirements may be refused, held, returned, or handled in another legally required manner.

Customers are expected to cooperate with applicable shipping and delivery procedures to help ensure successful transportation.

• Provide complete and accurate delivery addresses.
• Provide correct recipient names and contact details.
• Declare shipment contents and values accurately.
• Ensure appropriate packaging and labeling.
• Provide required shipping and customs documentation.
• Make the recipient available for scheduled delivery.
• Respond to reasonable requests for additional information.
• Pay applicable charges according to the agreed terms.
• Report delivery discrepancies or damage promptly.
• Retain shipment references and payment records.

Customer responsibilities do not remove any rights or protections that apply under mandatory consumer or transportation laws.

Shipping charges depend on the service selected, origin and destination, shipment dimensions, weight, transportation method, and other applicable service requirements.

Additional charges may arise where a shipment requires special handling, additional delivery attempts, address changes, storage, return transportation, customs processing, or other separately chargeable services.

Freight Logistic aims to communicate relevant charges before the customer becomes responsible for additional services, except where immediate action is required by law or the applicable shipping agreement.

Government duties, import taxes, and official customs assessments are separate from ordinary transportation charges unless the booking expressly states otherwise.

Customers who experience a delivery problem may contact our customer support department for assistance.

When submitting a delivery complaint, customers should provide:

• Full name of the sender or recipient.
• Shipment tracking or booking reference.
• Origin and destination addresses.
• Date of shipment collection or booking.
• A clear explanation of the delivery issue.
• Supporting photographs or documents where relevant.

We will review the available information and communicate any appropriate next steps. Additional information may be requested where necessary to investigate the complaint.

Freight Logistic coordinates transportation services subject to the applicable shipping agreement, carrier conditions, service descriptions, and relevant transportation laws.

Liability for loss, damage, delay, or other transportation issues may depend on the nature of the service, the cause of the incident, the responsible carrier, applicable insurance, and mandatory legal requirements.

Where international transportation conventions or national carrier liability rules apply, those rules will be considered when assessing any claim.

Nothing in this policy is intended to exclude or restrict rights or liabilities that cannot lawfully be excluded or restricted.

Customers who wish to change a delivery address, recipient information, collection schedule, or transportation arrangement should contact our support department as early as possible.

Changes are subject to operational feasibility, shipment status, carrier restrictions, customs requirements, and applicable service conditions.

Some changes may not be possible once a shipment has entered a particular stage of transportation.

Any applicable additional charges will be communicated according to the relevant agreement and applicable law.

Freight Logistic may update this Delivery Policy to reflect changes in transportation services, delivery procedures, operational arrangements, and applicable legal requirements.

The latest published version should be reviewed when arranging a new shipment. For existing bookings, the applicable contractual terms and mandatory law determine which conditions apply.

This policy should be read alongside the company's Terms and Conditions, Return and Refund Policy, Privacy Policy, and any service-specific shipping agreement.