1. Introduction and Scope

This Privacy Policy applies to personal information processed in connection with the FREIGHT LOGISTIC website, customer inquiries, shipment bookings, domestic freight services, international shipping, parcel transportation, delivery notifications, and door-to-door logistics services.

In this policy, the terms "FREIGHT LOGISTIC," "we," "our," and "us" refer to the business operating the relevant logistics website and services. "You" and "your" refer to customers, prospective customers, recipients, senders, website visitors, and other individuals whose information we may process.

This policy should be read alongside our applicable Terms and Conditions, Delivery Policy, and Return and Refund Policy. If a separate privacy notice applies to a particular service, that notice should also be reviewed.

We aim to handle information in a transparent, proportionate, and secure manner. The precise legal obligations that apply depend on the countries in which our business operates, the locations of our customers, and the nature of the services provided.

2. Information We Collect

The information collected depends on how you interact with our website and which logistics services you request. We seek to collect information reasonably necessary for the relevant purpose.

2.1 Personal and Contact Information

This may include:

• Full name or business contact name.
• Email address and telephone number.
• Billing address and delivery address.
• Business name and business contact details, where applicable.
• Preferred method of communication.

2.2 Shipment and Delivery Information

To coordinate transportation and delivery, we may process information such as:

• Sender and recipient names and contact details.
• Collection, transit, destination, and delivery addresses.
• Parcel dimensions, shipment weight, and package descriptions.
• Shipment references, tracking numbers, and booking records.
• Delivery instructions and authorized collection details.
• Delivery attempts, delivery confirmations, and proof-of-delivery records.
• Customs declarations and documentation required for international shipments.

2.3 Transaction and Billing Information

We may maintain records of quotations, invoices, shipping fees, refunds, adjustments, payment status, and transaction references. Payment card details or bank credentials should be provided only through an appropriate payment channel when one is offered.

2.4 Communications and Customer Support

When you contact us, we may process the contents of your message, attachments you choose to send, the date and time of contact, and relevant correspondence concerning a shipment, complaint, claim, quotation, or delivery question.

2.5 Technical and Website Information

Depending on the website tools and settings actually in use, we may collect technical information such as IP address, browser type, device information, operating system, referring page, visited pages, approximate location derived from an IP address, and website interaction data.

We do not intend to collect information unrelated to the purpose for which it is needed. Where applicable law requires consent for particular categories of information, we will seek that consent before processing where required.

3. How We Collect Information

Information may be collected directly from you when you request a shipping quotation, complete a booking form, arrange a collection, submit recipient details, contact customer service, or otherwise communicate with our team.

Information may also be supplied by another person involved in a shipment. For example, a sender may provide the recipient's name, telephone number, and delivery address so that a package can be transported and delivered. Anyone submitting another person's information should have an appropriate basis or authorization to provide it.

Where our operations involve external carriers, freight forwarders, customs representatives, delivery partners, or booking platforms, we may receive shipment updates and related information from those parties as necessary to coordinate the requested service.

Certain information may be generated automatically by website infrastructure, security systems, server logs, cookies, or analytics tools, if those technologies are enabled on the website.

4. How We Use Personal Information

We use personal information for specific operational, administrative, legal, and customer-service purposes. These purposes may include:

• Preparing shipping quotations and service proposals.
• Creating and managing shipment bookings.
• Arranging parcel collection, freight transportation, and final delivery.
• Communicating shipment status, delays, and delivery arrangements.
• Providing tracking information and responding to tracking inquiries.
• Preparing invoices and maintaining payment and refund records.
• Handling delivery complaints, damaged parcel reports, and claims.
• Coordinating customs declarations and other legally required shipping documentation.
• Detecting suspected fraud, misuse, unauthorized access, and security incidents.
• Maintaining website functionality and improving service administration.
• Meeting applicable recordkeeping, tax, regulatory, and legal obligations.
• Enforcing contractual rights and resolving disputes.

Depending on the applicable privacy law, our lawful basis for processing may include fulfilling a contract, taking steps at your request before entering a contract, complying with a legal obligation, pursuing legitimate interests that do not override your rights, or obtaining consent where consent is required.

We will not rely on consent where another lawful basis is required or more appropriate, and we will not use personal information for materially incompatible purposes without an appropriate legal basis.

5. Shipping, Delivery, and Tracking Information

Logistics services require certain information to move goods safely and accurately between locations. Domestic and international door-to-door deliveries may require us to share relevant contact, address, and shipment details with the personnel and organizations involved in fulfilling the delivery.

Shipment tracking records may show events such as booking confirmation, collection, arrival at a sorting facility, customs processing, transfer to a delivery partner, attempted delivery, and final delivery. The availability and detail of these events depend on the systems and information supplied by the relevant carrier.

We may use a recipient's telephone number or email address to communicate about an expected delivery, confirm delivery instructions, resolve an address issue, or arrange another delivery attempt. We seek to limit these communications to legitimate shipment-related purposes.

Proof-of-delivery information may include the delivery time, delivery location, name of the person accepting the shipment, or other confirmation details. Photographs, signatures, or precise location records should be collected only where the relevant process supports them and there is an appropriate legal basis.

Customers should avoid sending unnecessary personal, confidential, or sensitive information in package descriptions, delivery instructions, or ordinary customer service messages.

6. When We Share Personal Information

We do not treat customer information as a public resource. We may, however, share relevant information when it is reasonably necessary to provide services, operate the website, protect our operations, or meet legal obligations.

6.1 Carriers and Logistics Partners

Shipment details may be shared with road transport providers, airlines, ocean freight operators, parcel carriers, warehouse operators, freight forwarders, local delivery companies, and other logistics partners involved in transporting or delivering goods.

6.2 Customs and Public Authorities

International shipments may require information to be provided to customs authorities, border agencies, regulators, courts, or other competent public authorities. We may provide relevant information when legally required or when necessary to comply with applicable import, export, security, or reporting rules.

6.3 Technology and Business Service Providers

Where used, third-party providers may help us host the website, manage email, maintain systems, provide customer support, process payments, monitor security, or analyze website performance. These providers should receive only the information reasonably needed for their assigned functions and be subject to appropriate contractual or other safeguards where required.

6.4 Professional Advisers and Legal Claims

We may share relevant records with lawyers, accountants, insurers, auditors, or other professional advisers where necessary for legitimate business administration, claims, legal proceedings, or compliance obligations.

6.5 Protection and Fraud Prevention

Information may be disclosed where reasonably necessary to investigate suspected fraud, protect people or property, establish legal rights, enforce applicable terms, or respond to a valid legal request.

We do not intend to sell personal information for money. If the business uses advertising or analytics technologies that constitute a regulated sale, sharing, or targeted-advertising activity under applicable law, the relevant disclosures and choices must be provided as required by that law.

7. International Data Transfers

International shipping may involve the transfer of personal information between countries. For example, information about a sender, recipient, shipment contents, or delivery address may need to reach a carrier, customs representative, or delivery partner in the destination country.

The privacy laws of the destination country may differ from those of the country where you live. Where applicable law restricts international transfers, we will use a recognized transfer mechanism or other legally permitted safeguard.

Depending on the circumstances and applicable law, safeguards may include contractual protections, approved standard contractual clauses, adequacy decisions, or another legally recognized transfer arrangement.

You may contact us to request further information about relevant transfer safeguards where such information is available and disclosure is permitted by law.

8. Payment and Financial Information

Shipping services may involve quotations, service charges, invoices, deposits where applicable, payment confirmations, adjustments, and refunds. We may retain records needed to reconcile transactions, provide customer support, prevent fraud, and comply with applicable accounting and tax requirements.

If payments are handled through an external payment processor, that provider may collect and process payment details under its own privacy terms. The information we receive may be limited to a transaction reference, amount, currency, payment status, or other information needed to administer the shipment.

We do not ask customers to send passwords, complete bank login credentials, or payment card security codes through ordinary email or general contact forms. If you receive a message requesting such information in the name of FREIGHT LOGISTIC, verify the request using a contact channel you independently know to be genuine.

Actual payment methods, processors, and retention practices depend on the systems in use. This policy should be updated if the website introduces additional payment providers or financial services.

9. Cookies and Website Analytics

Cookies are small data files that a website may store on a visitor's device. Similar technologies may be used to maintain sessions, remember preferences, improve website security, measure website traffic, or support advertising where applicable.

9.1 Essential Cookies

Essential cookies may be required for basic website functions, security, navigation, or features that you specifically request. Disabling these cookies may affect parts of the website.

9.2 Preference and Analytics Cookies

If enabled, preference cookies may remember selected settings, while analytics tools may help us understand which pages are visited and how visitors use the website. Analytics data should be configured and handled in accordance with applicable privacy requirements.

9.3 Advertising Technologies

If advertising or cross-site tracking technologies are used, additional consent or opt-out mechanisms may be required, depending on your location and the technology involved.

9.4 Managing Cookies

You can usually manage cookies through your browser settings. Where required, our website should also provide a cookie banner or preference tool that lets you accept, reject, or configure non-essential cookies.

The actual cookies used depend on the website's installed plugins, hosting configuration, analytics tools, and third-party integrations. Website owners should check these settings rather than assume that a particular cookie or analytics service is active.

10. Data Security and Confidentiality

We recognize the importance of protecting personal information from unauthorized access, loss, alteration, disclosure, or misuse. Appropriate security measures should be selected according to the sensitivity of the information, the nature of the services, the risks involved, and applicable legal requirements.

Depending on the systems used, appropriate measures may include:

• Secure website connections and appropriate encryption.
• Access controls and restricted staff permissions.
• Strong authentication and account security practices.
• Software updates and vulnerability management.
• Backups and procedures for restoring essential records.
• Staff guidance on confidential information and phishing risks.
• Review of service providers with access to customer information.
• Procedures for identifying and responding to suspected data breaches.

No website, electronic transmission, storage system, or delivery process can be guaranteed completely secure. We therefore cannot promise that unauthorized access or data loss will never occur. We aim to use appropriate safeguards and respond to incidents in accordance with applicable requirements.

Customers should protect their own email accounts and devices, avoid sharing tracking or booking details publicly where doing so could expose private information, and report suspected fraudulent communications promptly.

11. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements and legitimate business needs.

Retention periods may depend on the type of record and the circumstances. For example:

• Shipment records may be retained to trace deliveries and resolve claims.
• Invoices and transaction records may be retained to meet accounting and tax obligations.
• Customer correspondence may be retained to manage complaints and service history.
• Security logs may be retained for an appropriate operational or investigation period.
• Records connected with legal disputes may be retained until the matter is resolved and relevant obligations expire.

When personal information is no longer needed, it should be securely deleted, anonymized, or otherwise disposed of, unless retention is required or permitted by law. Backup copies may remain for a limited period in accordance with the applicable backup and deletion process.

The precise retention schedule should be determined by the business based on its actual operations and the laws applicable to its records. This policy does not establish a specific number of years for every category of information.

12. Your Privacy Rights and Choices

Depending on where you live and the privacy laws that apply, you may have rights concerning your personal information. These rights are subject to legal conditions, exceptions, and identity verification requirements.

To submit a privacy request, contact us using the details in the Contact Us section. Please describe your request clearly and provide enough information for us to identify the relevant records. We may ask for reasonable verification before responding.

We aim to respond within the period required by applicable law. Some requests may be declined or limited where a legal exception applies; where required, we will explain the reason.

13. Marketing Communications

We may use contact details to send service-related communications, such as booking confirmations, delivery updates, shipment notifications, and important operational messages. These are distinct from promotional marketing.

If FREIGHT LOGISTIC sends promotional emails or messages, it should do so in accordance with applicable marketing and privacy laws. Where required, we will obtain consent before sending such communications.

You can request to stop receiving promotional communications by using the unsubscribe method included in the message, where available, or by contacting us directly. We may still send necessary transactional or service-related messages about a shipment you have arranged.

14. Children's Privacy

Our logistics website and services are intended for individuals and businesses arranging shipping and delivery, rather than for children to use independently.

We do not knowingly seek to collect children's personal information in circumstances where doing so would be unlawful. If a parent, guardian, or other appropriate person believes a child has submitted personal information inappropriately, they may contact us so the matter can be reviewed.

Where a shipment legitimately involves a child as a recipient, the relevant information should be handled only as necessary for delivery, safety, and legal compliance, with appropriate adult involvement where required.

15. Third-Party Websites and Services

Our website may contain links to carrier tracking pages, customs resources, payment providers, mapping services, or other external websites. These services may be operated independently and may have their own privacy policies and data collection practices.

A link to an external website does not mean that FREIGHT LOGISTIC controls that website or endorses every practice it follows. Before submitting personal or financial information to a third party, review the provider's privacy notice and make sure you are using its genuine website.

If you use an external tracking service, the provider may process the tracking number, device information, or other data according to its own systems and policies. We encourage customers to avoid entering unrelated personal details into third-party forms.

16. Business Changes and Transfers

If FREIGHT LOGISTIC undergoes a merger, restructuring, acquisition, sale of assets, financing transaction, or other business change, relevant business records may be transferred to the extent permitted by law and necessary for the transaction or continued provision of services.

Where required, appropriate safeguards, notices, or other measures will be applied to protect personal information during such a transaction. Any recipient of transferred information should handle it in accordance with applicable legal obligations.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website technologies, logistics arrangements, legal obligations, or information-handling practices.

When changes are made, the updated version should be published on this page with a revised "Last updated" date. Where applicable law requires direct notice or renewed consent for a material change, we will take the steps required by that law.

We encourage visitors and customers to review this page periodically so they can understand how personal information is handled. The updated policy applies from its stated effective date, subject to applicable legal requirements.

19. Final Privacy Commitment

FREIGHT LOGISTIC recognizes that reliable shipping depends not only on the movement of goods but also on the responsible handling of information. We aim to collect only appropriate information, use it for legitimate purposes, share it when necessary to perform logistics services or meet legal obligations, and protect it through suitable safeguards.

This policy is intended to explain our privacy practices clearly to customers arranging domestic deliveries, international freight, and door-to-door shipping. If you need clarification about a specific shipment or privacy request, please contact us using the contact details above.